Converting data into action

Availability, productivity and safety are key factors in any mining operation’s profitability. They are broad concepts made up of innumerable small details, such as whether equipment is available whenever needed or if there is unplanned downtime. Did the spare part last as long as planned, and can the operators work safely and meet the productivity target and schedules?

The constant flow of urgent tasks to complete and problems to tackle makes it difficult to gain sufficient “breathing space” to continuously improve operations, even if everyone recognizes how vital this is in the long term. Operator A consistently achieves better productivity than operator B, but there are no apparent reasons to account for this. A specific loader suffers from unplanned downtime due to problems in the hydraulic system. How do you find the root cause of the issue while you’re under the relentless pressure of daily production tasks?

Mining equipment serves as a crucial source of information, as these units have effectively become powerful telemetry and data acquisition platforms. But large amounts of raw data have little value without proper analysis. Using hundreds of data points for troubleshooting a specific problem, such as a transmission breakdown, can be a daunting task – like looking for a needle in a haystack.

Sandvik knows its equipment and their features through and through and is consequently uniquely positioned to maximize their productivity.

“Many customers have asked us to provide support in the process of translating their data into actionable items,” says Ricus Terblanche, business line manager with Sandvik Mining and Rock Solutions. “This customer request was the main motivational factor to establish a remote monitoring service. Remote Monitoring Service does not require heavy investments in terms of IT infrastructure or associated resources from a customer perspective. This service provides the customer with a high return on the initial investment along with short lead times and low risks.”

Remote monitoring service is primarily designed for underground mining, suitable for both large and small operations and all types of underground production equipment.

One practical example of the possibilities that Remote Monitoring Service offers is to avoid improper gear selection, which can easily damage power train components. Remote Monitoring Service can identify incorrect gear selection when driving uphill and downhill, utilizing algorithms tailored to the conditions at the customer’s mine.

Another scenario where Remote Monitoring Service can help is identifying premature engine failure by using a neural network to observe operational signals from the engine. The possible defect can then be determined before it escalates to power loss and engine breakdown.

There is also the bigger picture of stakeholder expectations: the emerging social investors and other stakeholders not only pay attention to the profitability of a mining operation, but they also expect results and transparency in matters such as decarbonization, value creation and sustainability beyond compliance. Miners are expected to have meaningful sustainability goals and show results in achieving them.

Clear-cut figures speak plain language, and Remote Monitoring Service will probably bring about statements such as: “Remote Monitoring Service helped us to train our operators and reduce our fuel consumption by X%, which also slashed our climate emissions.” “The service reduced our collisions by Y%, which also cuts back scrap metal impact of the operation by Z tonnes.” “It helped us to de-bottleneck our process, significantly reducing the idling times of our machines, which directly cuts fuel consumption and CO2 emissions.”

“It is fair to say that with Sandvik’s Remote Monitoring Service you can now truly convert data into action and improve your equipment uptime,” Terblanche says.